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How Flatio works and why it pays off How to start advertising on Flatio How to attract the tenants Reservations Lease agreement Move in and move out of tenant Payments Legislation Coronavirus vs. Flatio How to set prices
Help for tenants
Coronavirus vs. Flatio How does Flatio work? Reservation request Lease agreement Payments Move-in and move-out During the stay

Help for tenants

Coronavirus vs. Flatio

Cancellation policy in case of COVID-19 restrictions
Due to the uncertainty surrounding COVID-19 restrictions, which vary around the world and change very frequently, we decided to clarify the…
Jakub from IT
To get the fastest response to new reservations and availability updates, use the Flatio - My Rentals mobile app! Available for iOS and Android.

How does Flatio work?

What do I need to do to move into a chosen apartment?
It's quite simple. It all starts with making a booking request that lets the landlord know that you're interested in their rental property. On the…
How long are the leases I can find via Flatio?
Flatio focuses mainly on monthly stays, lasting between 1 and 12 months. The shortest possible rental period is 14 days and the maximum rental period…
Can I personally visit the chosen apartment before moving in?
Forget in-person visits! We try to use the latest technology solutions on Flatio and help you make the most of your valuable time. That's why we…
Are apartments at Flatio furnished?
Yes! Fully furnished rental properties are one of the standards we have at Flatio. You definitely won't find unfurnished accommodations on our…
What is included in the rental price?
We try to include as much information as possible in each listing description, from high-quality photos to a detailed description of all the…
Can I contact the landlord before I make a reservation request?
We don't publish contact details of the landlords, but you have the possibility to contact them directly through the listing details section and ask…
How many people can live in the apartment?
Rental prices are based on the maximum number of people that can live in the rental property, which is detailed in each listing. It doesn't matter…
Radim, CEO
Keep in mind that having a roof over your head, even for a few months, is pretty awesome. Treat your accommodation with respect to get the best review.
Does the rental price change according to the length of the lease?
Each landlord has the possibility to set different prices for different periods as well as different prices depending on the length of stay. So it…
Do I have to pay a deposit or any extra fees on Flatio?
At Flatio, we strive to be as fair and transparent as possible. When you fill in the "Move in" and "Move out" fields in the booking request on a…
How do I know if the chosen apartment is available?
You can easily find out the availability of a rental property in the listing details. If you're able to select the desired period in the booking…
Are rentals via Flatio safe?
Yes! When deciding which rental property to book, you can take into account the available reviews from real tenants that can be found in the…
Can I read the lease agreement before I sign it?
Yes, a sample lease agreement is included in the details of each listing. You can also view it through this link. The actual lease agreement becomes…
What if I find out that the apartment does not correspond to the description when I move in?
We've also thought of this, and our lease agreements have been drawn up with such situations in mind. If you find out that the accommodation doesn't…
How to proceed if the landlord is entitled to a (refundable) deposit according to his Flatio settings?
Payment and due date of the deposit You pay the (refundable) deposit to the Flatio account in the same way as the first rent via the My Housing web…

Reservation request

What is a reservation fee and why do I have to pay it?
A successfully created reservation request is tied to the blocking of an amount of 500 CZK (€19) on your payment card (we use an external payment…
What is the Service Fee and why do I have to pay it?
The Service Fee is a one-time fee payable with the first rent within the 24-hour lease signing window after the landlord approves the reservation…
How can I book my chosen housing?
To successfully rent an accommodation through Flatio, it's necessary to submit a reservation request. The reservation request can be considered your…
How long does it take for the landlord to approve my reservation request?
You (and the landlord) will be notified by email about the successfully created reservation request. From this moment on, there's a 24-hour response…
Ondřej from marketing
Keep your offer at Flatio updated (especially availability) so we can provide you with enough reservations and many satisfied tenants.
What happens after the landlord approves my reservation request?
If the landlord has approved your reservation request, congratulations! You'll now be asked to complete the lease signing process within 24 hours. …
The landlord rejected my reservation request. What should I do?
Reservation requests can be rejected for many reasons, but the most common is that the listing is unavailable at the desired date. Many landlords…
The landlord did not react my reservation request. What should I do?
It may happen that the landlord fails to react to your reservation request within 24 hours for approval (if this happens, it usually happens on days…
Can I cancel my reservation request?
Sure thing! The cancellation can be easily done from your account on Flatio (within My Housing web app). There are two ways how you can do it - from…

Lease agreement

Landlord has accepted my reservation request. How can I sign the contract?
Once the landlord accepts your reservation request, you will be asked for finishing the contractual process - you have 24 hours time window for it.…
How much time do I have to sign a lease agreement?
Standard 24 hours. If the contractual process is not completed within 24 hours of the approval of the reservation request (or not at all), the…
What happens after I sign a lease agreement?
To begin with, we will be fair and mention that signing an agreement is one of the steps in the contractual process whereby the signing of a lease…
Can I terminate the contract before I move in? Cancellation policy
This is also possible. If for some reason you cannot / do not want to move into a rented apartment at the beginning of the lease agreement, you can…
Can I withdraw from the lease agreement if I find that the apartment does not correspond to the description after moving in?
Yes. If the rented apartment does not match the information on the Flatio portal from the time the reservation request was sent to the landlord (upon…
Ondřej from marketing
If possible, pay online by card—it's the best way to increase your credibility with the landlord.
Can I terminate the contract early (after I move in)?
Premature termination of the contract may occur for both parties for different reasons and circumstances (listed in the lease agreement or in the law…
Is it possible to change the data in the signed Lease agreement?
Yes, in exceptional cases, it is possible to change the data even in the signed (and therefore valid) Lease agreement.  The most common changes in…
Is it possible to add another person/people to the Lease agreement?
Currently, we are not able to add another person/people to the Lease agreement via our system. However, you can cover his/their stay in a rented…
Is it possible to get a physically signed Lease agreement for visa purposes?
Yes, but again it's necessary to contact your (future) landlord, who can print the Lease agreement, physically sign it and send whenever you need it.…

Payments

When do I have to pay the rent?
First rent Payment of the first rent Payment of the first rent is (together with other steps) part of the contractual process, which has to be…
Which method can be used for payment of the rent?
For the maximum convenience and smoothness of the process, rentals can be paid in different ways. You can also choose a different payment method for…
In which currency should I pay the rent?
In general, it is ideal to pay the rent in that a currency which is set by the landlord (and which you can also see in the My Housing app). But you…
Is it possible to change the due dates of payments?
Due dates are calculated according to the beginning/end of the lease and are in the smooth flow with the obligations, rights, or guarantees that the…
Milan from marketing
Evaluate your tenant after they move out. There is nothing more valuable than honest feedback. It can help other landlords.
Is it possible to split payments between more people?
Yes and no, this feature is right now only available for reservation requests made for properties in Madeira and Portugal. For the reservations made…
Is it possible to pay two rents in advance?
Yes, it is possible to pay even all rents at once.
Can I pay the rent in cash?
Although there is no significant reason for this, in exceptional cases is possible to pay the rent to the landlord also in cash. But in the case of…
Can I get an invoice or other proof of payment?
Since the lease agreement is concluded between you and the landlord, only the landlord is the competent person who can give you an invoice (and only…

Move-in and move-out

What I have to do before the move-in?
You will be notified about the approaching date of move-in by an e-mail notification with concrete instructions - we consider the date of the lease…
How is the move-in process done?
Except the physical receiving of the keys you will also sign the handover protocol, which is an important part of the proper housing handover.…
What if the apartment does not correspond to the description or is something wrong with it?
Housing does not correspond to its presentation It may happen that the housing does not correspond to the presentation on Flatio portal (ie there…
Michal from IT
To get the fastest response to new reservations and availability updates, use the Flatio - My Rentals mobile app! Available for iOS and Android.
How the move-out process is done?
As soon as the date of move-out approaches, it’s necessary to bring the entire apartment to the state in which you took it from the landlord - that…
What if the landlord requires the deposit?
Collecting the classic (refundable) deposit is possible on Flatio for rentals from 180 days - however, the landlord must have set that deposit in his…

During the stay

What if an unexpected situation will happen?
Although we believe that you will not encounter any unusual situation during your stay, anything can happen. And since the lease agreement is…
Žaneta from helpdesk
Don't forget to sign the handover protocol when handing over the apartment—it's the basis for our Damage Coverage Guarantee.
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