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Help for landlords

How Flatio works and why it pays off

Are my real estate and money safe on Flatio?
Flatio has precautions in place to protect your property and your payments. First rent Can I receive the first rent even if the tenant doesn’t move…
Are Flatio rentals regulated?
They are in the sense that you must pay tax on your rental payments. Each country has different rules regarding the taxation of rental properties. In…
Can a tenant visit a flat listed on Flatio in person?
Flatio’s virtual tours replace the traditional personal tours for potential tenants. We offer a photo service and, in addition to still photographs,…
How much can I earn from renting my property via Flatio?
Earnings through Flatio depend on a large number of factors (especially the type of flat you are listing, your settings on the Flatio, the amount of…
What are the benefits for tenants who rent via Flatio?
Although we cannot speak for all our tenants, we know from feedback that they appreciate: Fully equipped housing with internet access without having…
It is possible to contact Flatio’s customer service via WhatsApp as well?
Yes, it is! Besides contacting us via phone or email (both of which are listed on this website), you can also reach us via WhatsApp. How to go about…
When can a landlord ask Flatio for help?
Although Flatio is an online service that emphasizes independence and the ability to solve everything through your computer, laptop, tablet or…
Are tenants verified?
When potential tenants sign up for Flatio, they are encouraged to include as much information about themselves as they can, including the reason they…
Who is a typical Flatio tenant?
There are many reasons people seek out rentals for the duration of a month to a year. We are privileged to have many different types of clients. For…
How does the signing of the lease agreement work?
After the landlord accepts a reservation request, the potential tenant signs a lease agreement online. This is one of the three steps of the process…
Žaneta from helpdesk
To provide you with the best experience, we add and update information in our Help Center on a daily basis.
How quickly will I get a tenant after my property listing goes live?
If your property is attractive, in a good location and has a reasonable price, it is highly likely that you will receive your first reservation…
Who is responsible for meeting the conditions described in the lease agreement?
The lease agreement is a document signed by you and the tenant (lessee). Therefore, both contracting parties are liable for the fulfillment of the…
Can I combine Flatio rentals with short-term rentals?
Of course! Many Flatio landlords choose to do this to maximize occupancy. The combination of medium- and short-term rentals can provide you with…
What occupancy rate will my properties typically achieve on Flatio?
Answering this question is not easy at all, because it depends on the housing offered and on your settings in My Rentals. In general, however, the…
Are Flatio listings exclusive or can I also list my property elsewhere?
While we believe that you’ll find your dream tenants through Flatio (and since our service brings more benefits to landlords than other solutions on…
How much does it cost to advertise on Flatio?
Flatio has been, is, and will always be free! By signing up and submitting a property listing to our portal, you do not commit to anything. You can…
How does Flatio work?
Flatio is the clever way to rent. We use our online platform to connect tenants with properties that are available for stays from one month to one…
What are the benefits of renting my property via Flatio?
When you rent via Flatio, you will be connected with tenants who are interested in high-demand medium-term housing, which in practice means bookings…
Will landlords have any gaps between rentals?
Yes, typically there may be several times during the year between one tenant moving out and another moving in. Listings that have the most demand are…
If I rent with Flatio, is there a rental contract?
Flatio is proud to facilitate simple, valid rental contracts for our tenant and landlord clients. Potential tenants must upload an identity document,…

How to attract the tenants

What is the Flatio virtual tour and how can I get it?
Virtual tours are increasingly popular among internet users. This tour allows potential tenants to “walk” through your flat and see it in a 360° view…
Can I limit the number of people that will live in my apartment?
Yes, of course! Flatio even gives you the option of setting the maximum number of people that can move into your apartment. We provide this option…
Is it possible to set the minimum or maximum duration of the lease?
This is another thing we at Flatio are prepared for, so yes, it is possible. You can set both the minimum and the maximum lease duration and tailor…
How does a property become an Offer of the Day?
Flatio created the Offer of the Day label to help promote your property to potential tenants. We position Offer of the Day properties at the top of…
Can you help me translate my property description into English?
To reach the most potential tenants, Flatio recommends you describe your property both in your native language and in English. But if you are not…
What do I write in my description of myself?
We encourage tenants to fill in as much information about themselves as possible on Flatio. This helps landlords get to know them and start to trust…
Žaneta from helpdesk
Do you need to stay longer but don't want to pay another service fee? Ask your landlord for a contract extension!
What furniture and equipment does Flatio require properties to provide?
Because Flatio is an online service and the entire process from requesting a reservation to signing a lease is done online rather than in person, we…
What should my property listing description say?
The description of your flat is a vital part of your offer. It allows you to communicate facts that are not obvious from the photos at first sight or…
There are no booking requests. What should I do?
If you aren't getting many requests, we recommend you take a close look at the information you've provided to potential tenants. It is a good idea to…
How do I update a property’s available dates?
There is nothing worse from a potential tenant’s point of view than when they make a reservation request for a property that shows as available – but…
Do I need high-quality photos on my Flatio listing?
Simply, yes. Potential tenants decide whether they will consider your property or not based on the photos you provide. Dark, blurred, or low…

How to start advertising on Flatio

What is the My Rentals web app for?
Once you have gone through all the steps in the tool and have created your property listing, your My Rentals web app user account will be created.…
I want to list a property on Flatio. What should the flat look like?
We list any flat or room in a flat that meets both of the following two standards: It is fully equipped Due to the duration of rental that most…
Guide to listing a property on Flatio
Note: Ready to start onboarding a new property? Here's the link: https://www.flatio.com/for-owners The first step is to tell Flatio what type of…
How do I list my property on Flatio?
Listing your property on Flatio is easy! And it all starts with creating your property listing. You enter basic information about you and your…
Michal from IT
All landlords can download the Flatio app for iOS or Android and then manage reservations on the go.
What is an Agency Contract?
Said simply, this is the document that gives Flatio permission to arrange a rental for you. The Agency Contract (brokerage agreement) is between the…
How can I begin advertising my first rental?
To have your advertising turned on for the first time and to have it activated by our customer care team it is necessary to fully fill in the details…
How can I turn the advertising of my rental on/off?
Turning advertising off If you’d like to stop advertising your rental on our site (whether just for a while or completely) you can do so via these…
Can I look for tenants now if the apartment isn’t available until a few months from now?
Of course! Once you have created your Flatio listing and set up a My Rentals account, you can edit the dates your property is available for occupancy…

Lease agreement

Can I get a printed lease agreement?
Flatio is a purely online service, and we try to be mindful of the environment by reducing paper waste. We don’t provide any printed agreements.…
Can a tenant withdraw from our lease agreement?
Please note that there is a legal difference between withdrawing from a contract and terminating a contract. (You can read more about termination…
Can either party terminate the lease agreement contract before it is scheduled to end?
There is a legal difference between withdrawing from a contract and terminating or ending one. (Read more about withdrawing here). Either side can…
Does Flatio provide a rental contract template or do I need my own?
Flatio generates a lease agreement contract from the information that you and the tenant provide. When you accept a reservation request, you…
How can I extend a lease agreement?
If you and your tenant want them to stay longer than you initially agreed, there are two ways to handle it. Create a new reservation request for…
Ondřej from marketing
Keep your offer at Flatio updated (especially availability) so we can provide you with enough reservations and many satisfied tenants.
What if a tenant does not sign the lease agreement or does not pay the first rent?
If a potential tenant does not complete the contractual process within 24 hours after you have accepted the reservation request, there may have been…
What language will a lease agreement with foreign tenants use?
Flatio lease agreements can be created in a single language or in both the language of the tenant (or English) and the language of the landlord. The…
Who are the parties to the lease agreement?
The lease agreement contract is directly between the potential tenant (who becomes the “tenant” when the contractual process concludes) and the…
How do I create a lease agreement amendment?
In practice, general lease amendments cover situations that are not listed in the Flatio lease agreement but that you and the tenant would like to…

Reservations

What happens after the booking request is accepted?
When you accept a reservation request, Flatio automatically creates a Lease Agreement for you. The tenant is required to read it and sign it within…
I have received a reservation request. What should I do?
Once the Flatio team activates your property and the database refreshes, your property will be visible on Flatio's portal and potential tenants will…
Can I decline a reservation request? How does the 3 Rejections Rule work?
Of course, you can decline a request! However, we do note it. Flatio tries to guarantee that everyone on our platform - both tenants and landlords -…
Daniela from helpdesk
Do you need to include your roommates in a rental contract? Ask your landlord to do so by creating a general contract amendment.
I wasn't able to accept/decline the reservation within the 24-hour deadline. What should I do?
To begin with it is worth noting that if you fail to respond to a reservation request within the approval period, our system will automatically…
Can I contact the potential tenant before accepting a reservation?
Yes. Click through to the Messages section in My Rentals. You will see a pink button New message. Then select the person’s name in the To field. You…
Can I offer alternative terms to a potential tenant?
Yes, when you get a reservation request, you can communicate with the potential tenant via Messages in My Rentals and agree on individual conditions.…

Move in and move out of tenant

How to work with the Handover Protocol?
One of the steps in handing over your flat in person (and take it back from tenant in person) is the signing of the handover and takeover protocol.…
What is a Damage Coverage Guarantee deposit and how can I qualify for it?
Flatio knows your property is valuable. We also respect that, without a deposit, it can be a risk to rent your flat out to strangers. This is why…
What must I remember to do when handing over a flat?
Before the property handover It is very important that you do the following before you hand over your flat to a tenant: Compare the data in the lease…
How does the tenant move out?
As soon as the lease agreement ends, the tenant must move out. Your tenants have a responsibility to leave your property in the condition in which…
Michal from IT
Did you find any bugs? Do you have any product feedback? Don't hesitate to contact us at support@flatio.com so we can fix it!
The tenant hasn’t communicated with me before moving in. What should I do?
We recommend contacting a potential tenant as soon as you approve a reservation request. If they don’t communicate with you even after you reach out…
Can I hand over my flat to the tenant sooner or later than was stated in the rental agreement?
In short, yes, an earlier or later handover is possible. However, please note that when you approved the original reservation request, you created a…
The tenant left behind a mess and / or other damage. What should I do?
This situation is best prevented by personal presence when taking over the housing from the tenant, when it's possible to immediately check the…
The tenant did not come to the property handover. What should I do?
We recommend you confirm the handover time, place, and date with the tenant the day before you are scheduled to meet. If they do not answer you, try…

Payments

How much commission does Flatio take for its services?
Flatio takes a small commission from every rental payment to fund our services for you. Commission amount The amount of commission is determined when…
Where can I find a summary of all payments and commission fees?
Overview of charged fees You can check Flatio’s commission amounts for each payment in the statement we publish for you in My Rentals on the first…
Can Flatio send my rentals to different bank accounts?
Yes, you can add numerous bank accounts on Flatio if you want and then connect these accounts with specific offers, which is especially useful when…
The tenant didn't pay me on time. What should I do?
There are many reasons why a tenant might pay late. However, they are contractually obligated to make each payment in full and on time. If the…
Gabriela from helpdesk
To provide you with the best experience, we add and update information in our Help Center on a daily basis.
I added my bank account, but I don't get any rentals from leases. What should I do?
It may happen. Usually in a situation where you don't have a default account set up (a bank account for receiving rents from all of your properties).…
How do I add a new bank account and what should I do if it is declined?
In order to pay out money earned from renting your offer(s), it is necessary to add your bank account in the My Rentals web version. At Flatio, you…
When do I get paid my rent?
Before we dive into the issue of payments, it is important to make it clear that Flatio tenants pay for the number of days they actually rent your…
Can tenants pay in cash?
Yes, you can accept cash payments from tenants who are renting with you via Flatio. However, cash payments are not acceptable for the first month’s…

Legislation

Legal and tax analysis for portuguese market
Legal obligations Landlord's Obligations First of all, it is important to mention that the legal system considers, in chapter IV of the Civil Code,…
Do I have to register tenants at the Foreign Police?
NOTE: The following information is for landlords renting in the Czech Republic. Regulations for other countries will vary. Yes. Although foreigners…
How do I calculate the tax for my rental income on Flatio?
You often see stories about renting online and paying taxes in news headlines. You may be afraid that renting through Flatio does take special…
Michal from IT
Each time you refresh a page 500 hundred times, one of our IT guys becomes a sad rabbit. 🥺🐰
Do Flatio rentals need to include local taxes and fees?
NOTE: The following information is for landlords renting in the Czech Republic. Regulations for other countries will vary. Flatio rentals fall into…
Can I list a property on Flatio even if I'm not the owner?
Yes, you can rent a property out even if you are only a tenant or a property manager. However, it is always necessary to have the written consent of…

Coronavirus vs. Flatio

Cancellation policy in case of COVID-19 restrictions
Due to the unclear future about the COVID-19 restrictions that differ worldwide and appear/disappear very frequently, we have decided to specify the…
Michal from IT
All landlords can download the Flatio app for iOS or Android and then manage reservations on the go.

How to set prices

Can I ask the tenant for a refundable deposit?
The answer to this question is not so straight, so we will discuss it more in the following paragraphs. Rentals shorter than 180 days At Flatio it is…
Can I offer a better price for longer rentals?
Certainly! On Flatio you can set a percentage discount according to the length of the reservation. This favors longer-term tenants and helps you…
How do I set the rental amount?
Whether or not a potential tenant chooses your property and makes a reservation request often depends on the rental price. In honesty, lower prices…
Can I set different rental prices for different months?
Of course! On Flatio, you can set different prices for different periods. But please note that the rental price set for the move-in day is applied to…
Libuše from helpdesk
There is a 24-hour deadline for finishing the contractual process—including the first rent payment. If you don’t meet the deadline, the landlord can cancel your whole reservation!
The tenant did not pay the (refundable) deposit which I have set in My rentals. What should I do?
If the classic deposit is not paid on the day of the beginning of the lease according to the lease agreement (usually the same day as the day of…
What rights and obligations are associated with the possibility of collecting a refundable deposit?
Landlord fee for Flatio Payment of the deposit Billing of the deposit How to do the billing? Landlord fee for Flatio If you decide to require…
Can I set different rental prices based on the number of people in the apartment?
No, you cannot. In the current version of the My rentals app, we do not allow landlords to price their rentals differently based on the number of…
How do I set a discount on my offer?
To draw more potential clients, you can discount the rental price for a limited time. This discount can only be applied by Flatio internally. Contact…