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Welcome to the Flatio Global Help Center.
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Help for tenants
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Help for landlords
15 most asked questions by Tenants
How long are the leases I can find via Flatio?
Flatio focuses mainly on medium-term housing which lasts between 1 to 12 months. The shortest possible lease length is 14 days and the maximum lease…
What is included in the rental price?
We try to cover the maximum possible amount of information in every offer detail, from the high-quality photographs to an individual description of…
Do I have to pay a deposit or any extra fees on Flatio?
We want to be extremely fair and transparent at Flatio. By filling in the Move in and Move out fields in the reservation request section in an offer…
Can I personally visit the chosen apartment before moving in?
Forget personal visits! We’re trying to be modern in Flatio and since we are aware of the time value, you will find on our portal a virtual tour…
What is a service fee and why do I have to pay it?
The Service Fee is a one-time fee payable along with the first rent within the 24-hour window of the contractual process that occurs after the…
How can I book my chosen housing?
For successful renting of an apartment via Flatio it’s necessary to make a reservation request. Reservation request can be considered as your…
Can I contact the landlord before I make a reservation request?
We do not publish contact details of the landlords, but you have the possibility to contact them directly via the offer detail and ask for…
Can I cancel my reservation request?
Of course! However, the next steps depend on the current status of the reservation request. Whether the reservation request was canceled before or…
What happens after the landlord approves my reservation request?
If the landlord has approved your reservation request, congratulations! You will now be asked to complete the contractual process within the…
When do I have to pay the rent?
First rent Payment of the first rent Payment of the first rent is (together with other steps) part of the contractual process, which has to be…
Which method can be used for payment of the rent?
For the maximum convenience and smoothness of the process, rentals can be paid in different ways. You can also choose a different payment method for…
Can I get an invoice or other proof of payment?
Since the lease agreement is concluded between you and the landlord, only the landlord is the competent person who can give you an invoice (and only…
Can I terminate the contract before I move in?
This is also possible. If for some reason you cannot / do not want to move into a rented apartment at the beginning of the lease agreement, you can…
How is the move-in process done?
Except the physical receiving of the keys you will also sign the handover protocol, which is an important part of the proper housing handover.…
Can I terminate the contract early (after I move in)?
Premature termination of the contract may occur for both parties for different reasons and circumstances (listed in the lease agreement or in the law…
Daniela from helpdesk
Do you need to stay longer but don't want to pay another service fee? Ask your landlord for a contract extension!
30 most asked questions by Landlords
How does Flatio work?
Flatio is the clever way to rent. We use our online platform to connect tenants with properties that are available for stays from one month to one…
What furniture and equipment does Flatio require properties to provide?
Because Flatio is an online service and the entire process from requesting a reservation to signing a lease is done online rather than in person, we…
How much does it cost to advertise on Flatio?
Flatio has been, is, and will always be free! By signing up and submitting a property listing to our portal, you do not commit to anything. You can…
Can a tenant visit a flat listed on Flatio in person?
Flatio’s virtual tours replace the traditional personal tours for potential tenants. We offer a photo service and, in addition to still photographs,…
How much commission does Flatio take for its services?
Flatio takes a small commission from every rental payment to fund our services for you. Commission amount The amount of commission is determined when…
Do I need high-quality photos on my Flatio listing?
Simply, yes. Potential tenants decide whether they will consider your property or not based on the photos you provide. Dark, blurred, or low…
What is the Flatio virtual tour and how can I get it?
Virtual tours are increasingly popular among internet users. This tour allows potential tenants to “walk” through your flat and see it in a 360° view…
If I rent with Flatio, is there a rental contract?
Flatio is proud to facilitate simple, valid rental contracts for our tenant and landlord clients. Potential tenants must upload an identity document,…
Who is responsible for meeting the conditions described in the lease agreement?
The lease agreement is a document signed by you and the tenant (lessee). Therefore, both contracting parties are liable for the fulfillment of the…
How to update your calendar availability
There is nothing worse from a potential tenant’s point of view than when they make a reservation request for a property that appears as available –…
Is it possible to set the minimum or maximum duration of the lease?
This is another thing we at Flatio are prepared for, so yes, it is possible. You can set both the minimum and the maximum lease duration and tailor…
How do I set the rental amount?
Whether or not a potential tenant chooses your property and makes a reservation request often depends on the rental price. In honesty, lower prices…
Can I offer a better price for longer rentals?
Certainly! On Flatio you can set a percentage discount according to the length of the reservation. This favors longer-term tenants and helps you…
Can I limit the number of people that will live in my apartment?
Yes, of course! Flatio even gives you the option of setting the maximum number of people that can move into your apartment. We provide this option…
I have received a reservation request. What should I do?
Once the Flatio team activates your property and the database refreshes, your property will be visible on Flatio's portal and potential tenants will…
Can I decline a reservation request? How does the 3 Rejections Rule work?
Of course, you can decline a request! However, we do note it. Flatio tries to guarantee that everyone on our platform - both tenants and landlords -…
What happens after the booking request is accepted?
When you accept a reservation request, Flatio automatically creates a Lease Agreement for you. The tenant is required to read it and sign it within…
How does the signing of the lease agreement work?
After the landlord accepts a reservation request, the potential tenant signs a lease agreement online. This is one of the three steps of the process…
What if a tenant does not sign the lease agreement or does not pay the first rent?
If a potential tenant does not complete the contractual process within 24 hours after you have accepted the reservation request, there may have been…
When do I get paid my rent?
Before we dive into the issue of payments, it is important to make it clear that Flatio tenants pay for the number of days they actually rent your…
Where can I find a summary of all payments and commission fees?
Overview of charged fees You can check Flatio’s commission amounts for each payment in the statement we publish for you in My Rentals on the first…
The tenant didn't pay me on time. What should I do?
There are many reasons why a tenant might pay late. However, they are contractually obligated to make each payment in full and on time. If the…
What must I remember to do when handing over a flat?
Before the property handover It is very important that you do the following before you hand over your flat to a tenant: Compare the data in the lease…
How to work with the Handover Protocol?
One of the steps in handing over your flat in person (and take it back from tenant in person) is the signing of the handover and takeover protocol.…
Can I hand over my flat to the tenant sooner or later than was stated in the rental agreement?
In short, yes, an earlier or later handover is possible. However, please note that when you approved the original reservation request, you created a…
How do I create a lease agreement amendment?
In practice, general lease amendments cover situations that are not listed in the Flatio lease agreement but that you and the tenant would like to…
How can I extend a lease agreement?
If you and your tenant want them to stay longer than you initially agreed, there are two ways to handle it. Create a new reservation request for…
Can either party terminate the lease agreement contract before it is scheduled to end?
There is a legal difference between withdrawing from a contract and terminating or ending one. (Read more about withdrawing here). Either side can…
How does the tenant move out?
As soon as the lease agreement ends, the tenant must move out. Your tenants have a responsibility to leave your property in the condition in which…
The tenant left behind a mess and / or other damage. What should I do?
This situation is best prevented by personal presence when taking over the housing from the tenant, when it's possible to immediately check the…
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