Wish to claim any Stay Benefits coverage during or after your stay? In this article, you can see our guidance on every possible situation.
—
Wish to claim any Stay Benefits coverage during or after your stay? In this article, you can see our guidance on every possible situation.
—
Any communication regarding Stay Benefits claims takes place directly between you and AXA or you and your landlord. AXA Assistance is available 24/7 to ensure all of your inquiries are resolved promptly and you get help as soon as you need it.
Therefore, if your reservation comes with Stay Benefits for Tenants coverage and your issue aligns with the situations covered by Stay Benefits, don't hesitate to ask for help in the following way:
IMPORTANT INFORMATION: In case of issuing an invoice for paid services, you need to state the exact billing information that is used on the Flatio lease signed with your landlord. If the billing information on the invoice and on the lease don't match, AXA will not be able to reimburse you for the received services.
Once your claim has been fully submitted, AXA strives to provide resolution within a maximum of 30 days. If approved, the compensation will then be sent within 14 days following the case closing date. This policy is part of their commitment to quick and effective case resolution.
What will you get?
€20 discount for your first stay
All the Flatio benefits for free
Special offers for special prices - only for registered people!