Your stay in this property will be covered by our StayProtection package, with Stay Benefits included for all reservations under 180 days! Read more
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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this property under 180 days, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
*Please note that these extraordinary Stay Benefits do not extend to reservations exceeding 180 days. For these longer-term stays, this landlord requires deposit-based coverage instead.
Holiday Estates usually responds to messages within 8 hours .
Once you send a reservation request, the landlord is notified that you are interested in their offer. From that moment, they have 24 hours to approve or reject your reservation.
Landlords are mainly interested in the profile of their tenant. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your reservation will more likely get approved.
You can take a look at the contract in advance and online with every offer. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the landlords on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the landlord and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the landlord can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a reservation varies depending on what stage the reservation is in.
Is your reservation request still waiting for landlord approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your reservation request, and you are no longer interested in it. In that case, you can still cancel the reservation before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the landlord accepts your reservation, their property is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved reservation and also a valid agreement? In order to cancel your reservation, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
What will you get?
Tips for traveling as a digital nomad
All the Flatio benefits for free
Special offers for special prices - only for registered people!
We experienced a very poor level of service from Bohemian Estates throughout our stay. Here are three examples.
1. On our first day in the flat we reported that the microwave and the extractor fan needed fixing, and that we wanted a second set of keys. The repairs (within 24hrs) and the keys (next working day) are mandated by the contract.
In six weeks staying at the flat, no attempt was ever made to repair the extractor fan. The microwave was replaced after two weeks, when we asked Flatio to intervene. The second set of keys was delivered after 11 days.
2. Given our dismal experience with the above necessary repairs, we took care of the following ourselves.
a) Mop broken and missing its head,
b) Hoover dismantled and with a single, full, disposable bag,
c) Main ceiling light, designed for circa 16 lightbulbs, has only four,
d) Dishwasher empty of salt and rinse aid (neither provided),
e) Glass-topped table cracked,
f) Shower leaks terribly due to ineffective door seal.
3. Our agent at Bohemian Estates was very rude. For instance:
a) Repeatedly (falsely) accused us of breaking the microwave (see above),
b) Showed up completely unannounced at our door with a client to view our flat,
c) When we refused the above viewing, we suggested a different time to which she never showed,
d) When we inquired about another one of her properties, she repeatedly changed the rental price. When we inquired as to why, she first accused us of misremembering. Then, she admitted that she was unable to remember the rental prices of the 25 properties under her management.
Should it interest the reader, we have the full transcript of our WhatsApp conversations with the agent in question. These verify all points in 1. and 3. We sought to complain to her superior at the company, but found that (according to Bohemian Estates’ website) she has sole charge of their entire Brno short-term letting operation.
Finally, a security concern unrelated to Bohemian Estates. The flat is situated on the ground floor, low enough that passers-by can easily look - or even climb - in through the only exterior window. Compounding this, the building is situated next to a nightclub and a park - which, whilst beautiful, is frequented by large numbers of homeless beggars. On multiple occasions (even with restricted opening hours due to Covid-19) we encountered beggars and revellers leaning in through the flat window while we were inside. High vigilance is therefore required when staying at the flat, particularly in warmer months.
Based on our experience, we can happily recommend Flatio but warn strongly against Bohemian Estates.
Beautiful and practical, but the park (Denisovy sady) is frequented by large numbers of beggars.