One-bedroom apartment, Karlín, Sokolovská

Rated on: 26.12.2017 Length of stay: 2 months

First the pros: Karlin in general is a really hip neighbourhood with abundance of great eating out options. Working central heating and hot water in the bathroom. The landlord did replied to my messages (always with crazy delays, and usually after I notified him Flatio has been informed as well). Another pro - Flatio support has been very helpful throughout the whole process. Biggest pro - this rent is over now!

Cons: the pictures and the advertised flat has changed between the reservation till the move in. The flat from the contract was supposed to be in the main building on 3rd floor, and what we've got was on a ground level, mouldy building with windows facing the main apartment house (so forget any sunshine or light). A person that met us for the check in introduced himself as the landlord (with broken English), but when we walked in and there was a single bed instead of double in the room, he first tried to prove us wrong and then said he is not Paul (the landlord) and he disappeared for 10 minutes. The owner came over, said it's a misunderstanding and brought another bed after we explained that was agreed on. Also - no commodes, no wardrobe (we had to keep all clothes in suitcases) kitchen corner very poorly stocked with utensils. No hoover (about a week after we asked we got the vacuum cleaner borrowed once in almost 2 months of our stay). The whole building was like a motel/ labour hotel/ serial airbnb (so loud, people partying or a washing machines working loudly at 1am..., broken glass in the backyard leading to the building, once there was even someone sleeping on a board in the hall). WiFi will go off at all hours, but evenings and weekends more than usual. When we found something more appropriate for a longish term rent and gave notice in line with the contract, the already weird communication with the landlord changed for worse - we were pushed to leave before Christmas, even though we paid till end of the year. After help from Flatio we managed to get the refund and it teaches us to either check the next flat personally or only trust the "Verified by Flatio" options.

Anna W.