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Help for Landlords
How Flatio works and why it pays off How to start advertising on Flatio How to attract the tenants How to set prices Reservations Lease agreement Payments Move in and move out of tenant StayProtection for landlords Legislation Coronavirus vs. Flatio
Help for tenants
How Flatio works Reservation request Lease agreement Payments Move-in and move-out During the stay StayProtection for tenants Coronavirus vs. Flatio

Help for tenants

How Flatio works

What do I have to do to move into a selected rental accommodation?
It's quite simple. It all starts with making a booking request that lets the landlord know that you're interested in their rental property. On the…
Are rentals available on Flatio safe?
Yes, they are! When deciding which rental property to book, you can take into account the available reviews from real tenants that can be found in…
How long are the leases I can find on Flatio?
Flatio focuses mainly on monthly stays, lasting between 1 and 12 months. The shortest possible rental period is 5 days and the maximum rental period…
Can I read the lease agreement before I sign it?
Yes, a sample lease agreement is included in the details of each listing. You can also view it through this link. The actual lease agreement becomes…
Are the rental accommodations on Flatio furnished?
Yes! Fully furnished rental properties are one of the standards we have at Flatio. You definitely won't find unfurnished accommodations on our…
Can I contact the landlord before I make a reservation request?
We don't publish contact details of the landlords, but you have the possibility to contact them directly through the listing details section and ask…
Can I personally visit the chosen apartment before moving in?
Forget in-person visits! We try to use the latest technology solutions on Flatio and help you make the most of your valuable time. That's why we…
How many people can move into an accommodation?
Rental prices are based on the maximum number of people that can move into the rental property, which is detailed in each listing. It doesn't matter…
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How do I know if the selected rental accommodation is available?
You can easily find out the availability of a rental property in the listing details. If you're able to select the desired period in the booking…
What is included in the rental price?
The rental price is final. It includes all the utilities (electricity, heating, gas) and even internet connection. Flatio offers you only fully…
Does the rental price change according to the length of the lease?
It’s definitely possible. Each landlord has the possibility to set seasonal or custom prices for different periods as well as special discounts…
Do I have to pay a deposit or any additional fees on Flatio?
At Flatio, we strive to be as fair and transparent as possible. When you fill in the "Move-in" and "Move-out" fields in the booking request on a…
How to proceed if the landlord is entitled to a (refundable) deposit according to his Flatio settings?
Payment and due date of the deposit You pay the (refundable) deposit to the Flatio account in the same way as the first rent via the My Housing web…
What if I find out when I move in that the accommodation doesn't match the description?
We've also thought of this, and our policies have been drawn up with such situations in mind. If you find out that the accommodation doesn't match…
How can I contact Flatio?
Flatio’s Customer Care team is here for you 7 days a week, ensuring a response within a maximum of 24 hours at all times. There are multiple ways how…
Have there been any scammers on Flatio? How to recognize them and deal with them?
We do our best to protect our tenants. Despite our efforts to ensure tenant safety, unfortunately some individuals try to misuse our platform for…
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